TerraMaster Recovery

TerraMaster company offers various data storage solutions for home users, small business and big companies. TerraMaster combines hard drives into a single storage with the RAID technology. Two-disk devices utilize RAID0 or RAID1 layouts, while three-disk devices are set to use RAID5.

Although TerraMaster NAS devices are considered very reliable, they still can fail leading to data loss. Most common reasons of TerraMaster NAS failures are:

  • Failure of one or several disks
  • NAS box damage
  • Failure of the NAS managing software
  • Failed software updates
  • Important data deletion by mistake

It's pretty hard to predict the result of recovery because the success depends on many factors. We can definitely say that if there are more damaged disks than the redundancy level allows the recovery is impossible. Thus, if two disks are damaged in a RAID5, no tricks help you – the data is lost irreversibly.

TerraMaster Data Recovery with ReclaiMe

  1. To recover data from the TerraMaster NAS you have to turn off the device and pull the disks out. Then label them according the bay numbers. It won't help you in the recovery process but give an opportunity to get back to the original configuration.
  2. Connect the TerraMaster disks to a Windows PC directly to motherboard SATA ports (a preferable option) or use USB-to-SATA adapters.
  3. Download and launch ReclaiMe File Recovery software. The software is capable of reading slightly damaged md-raid data which is the basic method of the NAS data recovery.
  4. Select the TerraMaster NAS volume in the list of devices. Usually, the necessary volume is under the Linux md-raid volumes section. TerraMaster volume for recovery
  5. Check out the quality of the recovery using the Preview function. Notice that you do not have to wait till the end of the scan. If metadata is not critically damaged you'll get all the data within 5% of the scan
  6. If the data (pictures, PDF, video) is displayed well in the Preview, you need to buy the Ultimate license key to save the recovered data.

If you do not see the appropriate volumes in ReclaiMe File Recovery, most likely Linux driver metadata is significantly damaged. In this case, first you need to recover RAID configuration using ReclaiMe Free RAID Recovery. When the parameters are determined, select "Run ReclaiMe to recover data" in ReclaiMe Free RAID Recovery tool and back here.

Still have questions?